Training your team on the storage point: the 3 gestures that keep it running without you

A storage point shouldn't rest on a single person. A traveller may drop off at 9 am with one waiter and pick up at 6 pm with another. For everything to run smoothly, your team needs to master three simple gestures — no more. Here's how to pass them on in a few minutes. The 3 gestures that make up the whole service Scan the customer's QR code on arrival. This is what opens the drop-off in the app. Photograph the bags at drop-off. The timestamped photo protects the customer… and your business if there's ever any doubt. Scan the pick-up QR code on departure. Until this second code is scanned, the belongings stay "in storage". You never hand back a bag without this gesture. If your team remembers only one rule, it's this one: no pick-up QR code scanned, no bag handed back. That's what stops a bag from leaving in the wrong hands. Who does what: the roles in the app The app distinguishes the owner, the manager and the employees. Each one logs in with their own access: that way you know who carried out every drop-off and every pick-up. Give each team member a personal login rather than a shared account — it's safer and clearer. The handover between shifts The shift change is the most sensitive moment. Two habits are enough: The incoming team takes a quick look at the drop-offs in progress in the app and where the bags are stored. Bags are always kept in the same place, with the ticket or drop-off marker clearly visible. The mistakes to avoid Handing back a bag "from memory" without scanning the pick-up QR code. Forgetting the photo at drop-off: it's your best evidence in the event of a dispute. Accepting a prohibited item (perishable goods, undeclared valuables, dangerous products): when in doubt, politely decline. Train in 10 minutes, once and for all Run a real demonstration with a first bag: a team member scans, photographs, stores, then hands it back. Once the gesture has been seen, it sticks. Display the golden rule of pick-up at the counter, and your storage point will keep running, whether you're there or not. Not a partner yet? Find out how to become a storage point at partner.boxspot.ma.