Question 1

What is BoxSpot?

Accepted Answer

BoxSpot is a technology platform that allows you to temporarily store your luggage in secure partner spaces.

With an online booking system, QR code, and digital traceability, BoxSpot transforms a logistical constraint into a smooth, fast, and reliable experience.

Question 2

Can I trust BoxSpot?

Accepted Answer

Yes.

BoxSpot operates only with selected, verified, and contractually committed partners.

Each point has a dedicated, closed storage space reserved for BoxSpot service.

Each deposit is recorded, timestamped, and photographed, ensuring complete traceability.

Question 3

How are partners selected?

Accepted Answer

Each partner is:
• administratively verified
• contractually supervised
• trained in the BoxSpot protocol
• equipped with a dedicated and closed storage space

This process guarantees a consistent standard across the entire network.

Question 4

Is booking mandatory?

Accepted Answer

Yes. Any drop-off requires a prior booking.

This guarantees immediate availability of the chosen point and activates deposit traceability.

Question 5

Do I need to create an account?

Accepted Answer

Yes. The account allows you to access your reservations, your QR code, and your history.

Question 6

Is payment online only?

Accepted Answer

Yes. BoxSpot works exclusively with online payment.

No cash payment is allowed at partner locations.

Question 7

Are foreign cards accepted?

Accepted Answer

Yes. International bank cards are fully accepted.

Question 8

Is payment secure?

Accepted Answer

Yes. BoxSpot uses certified payment providers.

No banking data is stored by BoxSpot.

Question 9

Will I receive an invoice?

Accepted Answer

Yes.

The invoice is automatically sent by email with your reservation confirmation.

It also remains accessible in your client area.

Question 10

What happens if payment fails?

Accepted Answer

The reservation is not validated.

You can try again immediately or use another payment method.

Question 11

How does pricing work?

Accepted Answer

Two modes exist:
• Hourly rate
• Daily rate

If the hourly duration is exceeded, the daily rate is automatically applied.

The amount due must be paid before you can retrieve your luggage.

Question 12

Are there hidden fees?

Accepted Answer

No.

The price is always displayed before reservation validation.

Question 13

Can I deposit multiple bags?

Accepted Answer

Yes.

Each bag is added individually to your reservation.

Question 14

Can I use a promo code?

Accepted Answer

Yes, when a promo code is available.

Question 15

Can I cancel a reservation?

Accepted Answer

Yes.

Cancellation is possible before the start of the deposit from your client area.

Question 16

How long does the drop-off take?

Accepted Answer

Less than a minute.

Scan, drop off, leave freely.

Question 17

How does the drop-off process work?

Accepted Answer

Present your QR code to the partner.

The partner scans your reservation, photographs your luggage, then places it in the dedicated and closed storage space.

Question 18

Do I need to speak the local language?

Accepted Answer

No.

The QR code makes the process universal and language-independent.

Question 19

Can the partner refuse a drop-off?

Accepted Answer

Yes, in the following cases:
• presence of a prohibited item
• dirty, wet, or smelly luggage
• unreasonably large format
• suspicious behavior

Question 20

Can the partner open my luggage?

Accepted Answer

No.

Partners are never authorized to open or inspect the inside of luggage.

Question 21

How do I retrieve my luggage?

Accepted Answer

Present your QR code to the partner.

The corresponding luggage is returned immediately.

Question 22

Can I send someone else to pick up my luggage?

Accepted Answer

No.

For security and traceability reasons, only the reservation holder can retrieve the luggage.

Question 23

What happens if I am late?

Accepted Answer

Upon any delay, the daily rate is automatically applied.

The amount due must be paid before you can retrieve your luggage.

Question 24

What if my phone stops working?

Accepted Answer

Log in to your account from another device.

If necessary, contact support for assistance.

Question 25

Where is luggage stored?

Accepted Answer

In a dedicated, closed partner space reserved for BoxSpot storage.

Question 26

How do you prevent luggage mix-ups?

Accepted Answer

Each bag is:
• scanned
• photographed
• linked to a unique reservation

No luggage can be returned without corresponding QR validation.

Question 27

What items are prohibited?

Accepted Answer

Strictly prohibited:
• illegal substances
• weapons
• explosives
• dangerous products
• animals
• perishable goods

The complete list of prohibited items is available in our Terms of Use.

Question 28

What happens if a suspicious item is detected after drop-off?

Accepted Answer

The luggage is isolated.

Competent authorities may be contacted in accordance with current regulations.

Question 29

The partner is closed when I arrive

Accepted Answer

BoxSpot analyzes the situation and offers:
• a redirection to another available point
or
• a refund,

depending on the most appropriate solution.

Question 30

I am asked to pay in cash

Accepted Answer

Never pay in cash.

Contact BoxSpot support immediately.

Question 31

My luggage is missing

Accepted Answer

Digital evidence allows for quick identification of the situation.

BoxSpot coordinates resolution with the partner.

Question 32

The app is not working

Accepted Answer

Contact support.

Immediate assistance will be provided.

Question 33

How long can I leave my luggage?

Accepted Answer

The maximum deposit duration is 30 days, as long as payment remains up to date.

Question 34

What happens if I don't retrieve my luggage?

Accepted Answer

Notifications are sent at D+1, D+7, D+14, and D+30.

On the 30th day, a formal notice is sent.

Without response after an additional 30 days, the luggage is considered abandoned and becomes the partner's responsibility.

Question 35

What data do you collect?

Accepted Answer

Only the data necessary for service execution and deposit traceability.

Question 36

Is your data sold?

Accepted Answer

No.

Your data is never sold or used for external commercial purposes.

Question 37

How do I contact BoxSpot?

Accepted Answer

• Chat support in the app
• Email: support@boxspot.ma

Question 38

In which languages?

Accepted Answer

French, English, Spanish.

Question 39

What is the response time?

Accepted Answer

Our teams respond as quickly as possible to ensure a smooth experience.

Question 40

Is there a complaint procedure?

Accepted Answer

Yes.

Each complaint is handled based on available evidence and according to a formalized procedure.

Question 41

In which cities are you present?

Accepted Answer

Available cities are displayed in real time in the app.

Question 42

Can I become a BoxSpot partner?

Accepted Answer

Yes.

A dedicated section allows you to apply directly online.

Question 43

What is BoxSpot's QR code system?

Accepted Answer

BoxSpot issues one QR code per booking. You present it to the partner when you drop off your bags, and again when you collect them. BoxSpot decides what each scan means: collection only unlocks after the partner has confirmed the deposit, which makes early retrieval impossible.

Question 44

How are BoxSpot partners selected?

Accepted Answer

Every BoxSpot partner is personally vetted by our local Moroccan team. The process includes an in-person visit to assess the storage space, a formal interview, and signing a partnership agreement. Our team is 100% based in Morocco — we know the cities, neighborhoods, and businesses. Only partners who meet our quality and security standards are approved.

Question 45

How does photo proof work at BoxSpot?

Accepted Answer

When you drop off your luggage, the partner captures a timestamped photo of your items as proof of receipt and condition. When you pick up your luggage, another photo is taken. This creates a complete digital chain of custody, ensuring full traceability for every booking.

Question 46

Can someone retrieve my luggage with a screenshot of my QR code?

Accepted Answer

No. BoxSpot's QR system prevents this scenario. The deposit QR code and the QR code are completely separate. The restitution code is only generated and unlocked after the partner confirms your deposit. Even if someone copied your deposit code, they could not use it to retrieve your luggage.

Question 47

What support does BoxSpot provide?

Accepted Answer

BoxSpot provides local customer support available 7 days a week. Our support team is based in Morocco and speaks French, English, Spanish, and Arabic. Because we are a local team, we can respond quickly and resolve issues with direct knowledge of our partners and locations.

Travel light. Live free. BoxSpot takes care of the rest.

I — Trust & Credibility

What is BoxSpot?

Can I trust BoxSpot?

How are partners selected?

II — Booking & Payment

Is booking mandatory?

Do I need to create an account?

Is payment online only?

Are foreign cards accepted?

Is payment secure?

Will I receive an invoice?

What happens if payment fails?

III — Pricing & Conditions

How does pricing work?

Are there hidden fees?

Can I deposit multiple bags?

Can I use a promo code?

Can I cancel a reservation?

IV — Drop-off

How long does the drop-off take?

How does the drop-off process work?

Do I need to speak the local language?

Can the partner refuse a drop-off?

Can the partner open my luggage?

V — Pickup

How do I retrieve my luggage?

Can I send someone else to pick up my luggage?

What happens if I am late?

What if my phone stops working?

VI — Physical Security

Where is luggage stored?

How do you prevent luggage mix-ups?

VII — Prohibited Items & Illegal Activities

What items are prohibited?

What happens if a suspicious item is detected after drop-off?

VIII — On-site Incidents

The partner is closed when I arrive

I am asked to pay in cash

My luggage is missing

The app is not working

IX — Duration & Abandonment

How long can I leave my luggage?

What happens if I don't retrieve my luggage?

X — Personal Data

What data do you collect?

Is your data sold?

XI — Customer Support

How do I contact BoxSpot?

In which languages?

What is the response time?

Is there a complaint procedure?

XII — BoxSpot Network

In which cities are you present?

Can I become a BoxSpot partner?

Security & Trust

What is BoxSpot's QR code system?

How are BoxSpot partners selected?

How does photo proof work at BoxSpot?

Can someone retrieve my luggage with a screenshot of my QR code?

What support does BoxSpot provide?

Can't find your answer?

Travel light. Live free. BoxSpot takes care of the rest.

I — Trust & Credibility

What is BoxSpot?

Can I trust BoxSpot?

How are partners selected?

II — Booking & Payment

Is booking mandatory?

Do I need to create an account?

Is payment online only?

Are foreign cards accepted?

Is payment secure?

Will I receive an invoice?

What happens if payment fails?

III — Pricing & Conditions

How does pricing work?

Are there hidden fees?

Can I deposit multiple bags?

Can I use a promo code?