Terms of Use and Sale (T&C)

1. Legal Notice - Publisher Identity - Contact

The Platform named 'BoxSpot' (website and/or mobile application), hereinafter the 'Platform', is published and operated by BOXSPOT SARL, a Moroccan company registered with the Tangier Commercial Registry under number 166513 and identified under ICE No. 003804365000004, with its registered office at AV MOULAY ISMAIL RES MOULAY ISMAIL N22 5EME ETG N19 (hereinafter 'BoxSpot').

Support contact: contact@boxspot.ma. Support channels and availability hours are published on the Platform; BoxSpot reserves the right to modify them.

2. Purpose - Scope - Enforceability

2.1 These general terms and conditions (hereinafter the 'T&C') aim to define: (i) the conditions of access and use of the Platform (Terms of Use); and (ii) the conditions of sale and execution of the temporary luggage storage reservation service with partner merchants (Terms of Sale).

2.2 The T&C constitute a legally binding contract between the Client and BoxSpot. Any use of the Platform, account creation, navigation, and/or any Reservation implies express and unreserved acceptance of the T&C.

2.3 The T&C are enforceable throughout the duration of Platform use and for any Reservation. The applicable version is the one displayed on the Platform on the day of the Reservation (see Article 31).

2.4 The T&C apply subject to applicable mandatory provisions, particularly those relating to consumer protection and, more broadly, to applicable Moroccan law.

3. Definitions - Interpretation

3.1 For the purposes hereof, capitalized terms have the following meaning:

• 'Client': any natural person using the Platform and/or making a Reservation.
• 'Partner': any independent business, third party to BoxSpot, listed on the Platform, operating one or more Drop-off Points.
• 'Drop-off Point': physical location operated by a Partner where Goods can be deposited, stored and returned.
• 'Goods': luggage and personal belongings handed over by the Client to the Partner as part of a Reservation.
• "Booking": an order placed on the Platform, paid online, associated with a unique identifier and a Booking QR, for the temporary storage of Goods at a Deposit Point under a given mode.
• 'Hourly Mode': Reservation mode in which the Client selects a start time (and, where applicable, an end time/duration) as displayed during the Reservation.
• 'Daily Mode': Reservation mode in which deposit and retrieval are within the Partner's opening/closing hours published on the Platform for the relevant date.
• 'Presumed Deposit Time': (i) in Hourly Mode: the start time chosen by the Client; (ii) in Daily Mode: the Partner's opening time published on the Platform for the relevant date.
• 'Retrieval Deadline': (i) in Hourly Mode: the end time/duration/deadline indicated in the Reservation; (ii) in Daily Mode: the closing time published for the relevant date.
• "Booking QR": the single QR code generated by the Platform when the Booking is made. The Client shows it to the Partner at drop-off, then again at pick-up: the Platform determines which operation is meant from the state of the Booking.
• "Fallback Code": a six (6) digit code attached to the Booking and sent to the Client with their confirmation, allowing the Partner to identify the Booking when the Booking QR cannot be shown.
• 'BoxSpot Credits': commercial credit credited to the Client's account, usable exclusively on the Platform according to Article 12.
• 'Minimum Card Threshold': minimum amount of 30 MAD required to authorize a card transaction when a balance remains to be paid after applying BoxSpot Credits, subject to full coverage (Article 12.5).
• 'Digital Evidence': all traceability elements generated and/or stored by the Platform (logs, server timestamps, statuses, payment/reservation histories, scans, external photo evidence, tickets and support exchanges).

3.2 Interpretation. Headings are inserted for convenience only and do not affect interpretation. The singular includes the plural and vice versa.

4. Service Qualification - Respective Roles of the Parties

4.1 Technical Intermediation. BoxSpot provides a technical intermediation service consisting notably of: (i) listing Drop-off Points; (ii) enabling Reservations; (iii) collecting online payment; (iv) generating QR codes; (v) ensuring digital traceability; (vi) providing support.

4.2 Absence of Material Custody by BoxSpot. It is expressly agreed that BoxSpot does not at any time ensure material custody of the Goods and does not perform any material operation of reception, storage, conservation or restitution. Material custody is ensured exclusively by the Partner from the effective handover of the Goods at the Drop-off Point.

4.3 Absence of Material Depositary / Carrier / Insurer Status. BoxSpot does not act as a material depositary, carrier, or insurer. The Platform does not imply physical handling of Goods by BoxSpot.

4.4 Independence of Partners. Partners are independent professionals. No provision shall be interpreted as creating mandate, representation, agency, franchise, de facto company or subordination relationship between BoxSpot and a Partner.

4.5 Reminder of the 'deposit' framework (Moroccan law). The deposit of Goods at a Drop-off Point is based on a contractual mechanism similar to deposit under Moroccan law: the Partner stores and returns the Goods handed over by the Client, according to the procedures provided herein.

5. Access Conditions - Account - Client Declarations

5.1 The Client declares being of legal age and having the legal capacity necessary to contract.

5.2 The Client guarantees the accuracy, completeness and updating of their information. BoxSpot may request any reasonable verification measure in case of doubt, in compliance with applicable law.

5.3 The Client is solely responsible for the confidentiality of their credentials and any use of their account. Any action performed from the Client's account is presumed to emanate from the Client, unless contrary proof is admitted.

5.4 BoxSpot reserves the right to suspend, restrict or delete access to the Platform in case of suspicion of fraud, abuse, violation of the T&C, security risk, or threat to the integrity of the Platform.

6. Mandatory Principle: Prohibition of Deposit without Reservation

6.1 Depositing Goods without prior paid Reservation on the Platform is strictly prohibited.

6.2 Any deposit attempted outside the Reservation process may be refused without formality, and shall not engage BoxSpot.

6.3 Prohibition of Direct Payment to Partner. No direct payment to the Partner is authorized (cash or other). Any circumvention attempt may result in cancellation, suspension and protective measures (see Articles 10 and 26).

7. Reservation Formation - Pre-contractual Information - Payment

7.1 Before validation, the Client has access to essential information: Drop-off Point, mode, applicable time slots, price, cancellation/credit rules, prohibitions, limitations, and claim conditions.

7.2 The Booking is deemed formed upon confirmation of the online payment and issuance of a Booking identifier, a Booking QR and a Fallback Code.

7.3 Payment is exclusively made via the Platform.

7.4 Invoice / receipt. The Client automatically receives a confirmation email including essential Reservation information and, where applicable, the invoice/receipt.

8. Operational Process - Deposit / Retrieval - Traceability Chain

8.4 Personal nature of the means of retrieval. The Booking QR and the Fallback Code are unique, personal and attached to one Booking. The Client shall not share, transfer or disclose them. Failing that, the Client bears the consequences of any unauthorised use, within the limits of the applicable mandatory provisions. Where an additional control is put in place (code, validation, OTP, identity check within the meaning of Article 8 bis), the Client acknowledges that those measures aim to secure the return of the Goods to the sole legitimate holder of the Booking and to reduce the risk of fraud and dispute.

8.5 Additional Security Measures. BoxSpot may, depending on Drop-off Points, periods, risks or operational constraints, require an additional security step (e.g., code/validation) to reduce risks of fraud and false retrieval, without altering BoxSpot's qualification as technical intermediary.

8 bis. Identity Verification - Photograph of an Identity Document

8 bis.1 Purpose. In order to secure the return of the Goods to their sole legitimate holder and to prevent fraudulent retrievals, BoxSpot and/or the Partner may require, at drop-off and/or pick-up, the presentation of a valid identity document (national identity card, passport or residence permit) as well as the taking of a photograph of that document.

8 bis.2 Scope of the request. Where this check is required at the Deposit Point concerned, it conditions the validation of the operation: the Client's refusal prevents the drop-off or the pick-up, without giving rise to any compensation other than the mechanisms provided for in Article 12.

8 bis.3 Retention and deletion. The photograph is kept for ninety (90) days from the return of the Goods, then automatically deleted, save for an ongoing dispute or complaint, or a legal obligation requiring longer retention.

8 bis.4 Strictly limited use. The photograph is used for no purpose other than those set out in 8 bis.1 and the handling of any dispute. It is subject to no commercial use, no profiling, and is disclosed to no third party, other than a competent authority upon legal requisition.

8 bis.5 Access. Access is limited to the Partner who carried out the operation and to authorised BoxSpot staff, in the course of handling a dispute or a complaint.

8 bis.6 Client's rights. The rights of access, rectification, objection and deletion are exercised in accordance with Article 28 and the Privacy Policy.

9. Availability - Capacity - Absence of Absolute Guarantee

9.1 Partners, as independent businesses, may be subject to constraints (crowds, congestion, capacity, internal requirements, security).

9.2 BoxSpot implements availability and listing mechanisms according to a best-efforts obligation, without guaranteeing absolute and continuous availability of each Drop-off Point.

9.3 In case of unavailability attributable to the Partner preventing execution, BoxSpot may offer an alternative or apply the provisions of Article 12.6.

10. Prohibition of Circumvention - Cash Prohibition

10.1 The Client agrees to avoid any circumvention of the Platform (direct payment, off-Platform arrangement, handover of Goods without validation).

10.2 Any circumvention attempt may result in cancellation, account suspension, refusal of assistance and/or protective measures.

11. Reservation Modification

11.1 The Client may modify their Reservation from their client area, before their luggage is returned: moving the dates or times, extending the duration, adding bags. Changing the Drop-off Point is not offered. Modification is free when the total duration and the number of bags remain unchanged.

11.2 Any extension or additional bag is charged at the rate in force at the time of modification; the difference is payable online by bank card, subject to the 30 MAD Minimum Card Threshold. An invoice for the supplement is issued. Reducing the duration or the number of bags is not offered and gives no right to any refund — cancellation remains possible before drop-off, under the conditions set out herein. After the luggage has been dropped off, only extending the stay is possible.

12. Cancellation Policy - BoxSpot Credits - Minimum Card Threshold

12bis. Right of Withdrawal - Law 31-08 - Exceptions

13. No-show (Client Absence) - Effects

13.1 If the Client does not show up during the applicable time slot and does not proceed with deposit, the Reservation is deemed unexecuted due to the Client.

13.2 The Client retains their cancellation right only until the minute preceding the Presumed Deposit Time. Past this time, no credit is due, except for application of exceptions provided in Article 12.6.

14. Durations - Delays - Fees - Restitution Condition

14.1 The Client undertakes to retrieve their Goods no later than the Retrieval Deadline.

14.2 Maximum Duration. Unless otherwise expressly stipulated on the Platform, the maximum deposit duration is thirty (30) days.

14.3 Grace Period. A grace period of two (2) hours may be applied from the Retrieval Deadline, according to the terms displayed on the Platform. After this period, additional fees may apply.

14.4 Late Fees. Any overrun may give rise to additional fees according to the schedule displayed on the Platform and/or conditions associated with the Reservation. In case of day overrun, the daily rate may apply.

14.5 Restitution / Closure Condition. In the presence of amounts due (late fees, additional costs, adjustments), restitution of Goods may be conditioned on full payment via the Platform. The Client acknowledges that: (i) material custody and physical handover are the Partner's responsibility, and (ii) BoxSpot may, as a technical and security measure, suspend the digital retrieval functionality (QR/validation) until regularization, subject to applicable law.

14.6 In case of persistent non-payment, BoxSpot may suspend the account and trigger the procedures provided in Article 19 (non-retrieval/abandonment), without prejudice to any useful action.

15. Dimensions / Weight / Nature of Luggage - Right of Refusal - Non-compliance

15.1 Goods must correspond to normal drop-off point use (reasonable dimensions/weight) and any limits indicated on the Platform.

15.2 The Partner may refuse a deposit in case of manifest non-compliance (volume/weight out of gauge, leak, odor, risk, prohibited nature) or saturation.

15.3 If the refusal is attributable to non-compliance of the Goods deposited by the Client, no compensation after the deadline is due, except for BoxSpot's assessment under Article 12.6.

15.4 If the refusal is attributable to the Partner (unannounced closure, unjustified refusal, confirmed impossibility), BoxSpot may apply Article 12.6.

16. Goods Content - Prohibited/Illicit/Dangerous Items - Client Liability - No Opening Authorization (Double Shield)

16.1 Prohibition. It is strictly forbidden to deposit illicit, dangerous, perishable Goods or items likely to cause nuisance, damage, health risk, security risk or to expose BoxSpot and/or the Partner to any liability. Are notably prohibited: illicit substances, weapons, explosives, stolen objects, counterfeits, flammable/toxic/corrosive materials, waste, biological materials, leaking liquids, and any Goods incompatible with the nature of the service.

16.2 'Prohibited or Excluded Items' Annex. The Client declares and guarantees that deposited Goods are lawful, non-dangerous, compliant with these T&C, and do not fall within the categories of prohibited or excluded goods defined in the Annex (link to 'Prohibited or Excluded Items'), deemed to be an integral part of these T&C.

16.3 Client's Exclusive Liability for Content. The Client expressly acknowledges and accepts that they are solely liable for the content of the Goods they deposit, including in case of presence of illicit, prohibited or dangerous substances/objects. The Client alone assumes civil, administrative and/or criminal consequences related to the content.

16.4 Guarantee and Indemnification (Reinforced Protection). The Client undertakes to guarantee and indemnify BoxSpot and/or the Partner against any claim, proceeding, cost, damage, sanction, expense (including reasonable defense costs) resulting directly or indirectly from illicit/dangerous/prohibited content of deposited Goods, within the limits and conditions permitted by applicable law.

16.5 No Opening/Use Authorization by Partner (DOC - Non-use Principle). (a) The Client expressly acknowledges that by depositing Goods via BoxSpot, they do not authorize the Partner to open, search, use, examine or review the content of the Goods. (b) The Partner has no purpose, right, or obligation to verify the content of the Goods. (c) The Client accepts that the only possible verifications, where applicable, are external (odor/leak/apparent danger) and performed solely for security purposes.

16.6 Strict Exceptions (Security / Authorities). In case of (i) instruction from a competent authority, or (ii) apparent danger (leak, odor, immediate risk), the Partner may refuse and/or isolate the Goods; BoxSpot may suspend the Reservation, restrict access to the service, and cooperate with competent authorities in accordance with applicable law. The Client acknowledges that these measures may result in suspension of execution without compensation, subject to applicable mandatory legal provisions.

16.7 No Internal Control Obligation. The Client expressly acknowledges that neither BoxSpot nor the Partner has any obligation to verify, open, search or inspect the internal content of the Goods. The Partner may only exercise reasonable external vigilance (leak, odor, apparent danger) and refuse deposit in case of risk.

17. Standard Maximum Value - Valuables - Pre-existing Damage

17.1 Unless otherwise expressly stipulated, the value of Goods is deemed not to exceed 200 MAD per bag.

17.2 Are prohibited and/or deemed not covered: cash, jewelry, securities, works of art, original official documents, high-value professional equipment, and any item of atypical value.

17.3 Pre-existing damage / normal wear. Usage alterations, structural defects, pre-existing damage or scratches do not, in principle, constitute damage attributable to the service. External photo evidence and traceability serve as reference to assess condition at deposit.

18. Alternative Retrieval Procedure (Exception) - Security

18.1 Presenting the Booking QR is the standard and primary retrieval method.

18.2 Where the Booking QR cannot be shown (loss, flat battery, technical unavailability), the Fallback Code sent with the confirmation is the first recourse. Failing that, BoxSpot may, exceptionally, offer an alternative procedure subject to:

• (i) contact with support;
• (ii) anti-fraud verifications (identity/reservation consistency);
• (iii) operational agreement of the Partner.

18.3 BoxSpot reserves the right to refuse this procedure if the risk is deemed too high, subject to mandatory provisions.

18.4 Prohibition of Sending a Third Party. The Client acknowledges that retrieval by a third party is not authorized in the standard procedure. Any exceptional request falls exclusively under Article 18.2, without guarantee of acceptance.

19. Non-retrieval - Formal Notice - Storage - Consignment - Sensitive Categories

19.1 Principle. The Client undertakes to retrieve their Goods no later than the Retrieval Deadline. In case of non-retrieval, the Goods remain under the material custody of the Partner, and additional fees may apply in accordance with Article 14.

19.2 Notifications and Formal Notice. In case of non-retrieval, BoxSpot may initiate a structured procedure based on timestamped notifications (email, in-app notification, and/or any registered channel), including notably: D+1: alert notification; D+7: reminder; D+15: reminder; D+30: digital formal notice; D+60: persistent non-retrieval finding.

19.3 Storage and Security Measures. During the non-retrieval period, the Partner stores the Goods in a reasonably secure space. BoxSpot may suspend the account and/or restrict access to the service until regularization.

19.4 Consignment / Structured Disposition (ordinary goods, low value). Failing persistent retrieval after formal notice, and only for non-sensitive Goods of a manifestly ordinary nature, BoxSpot may authorize the Partner to proceed, in a structured and traceable manner, either: (a) to consignment with a third party (e.g., external storage service) when possible; or (b) to proportionate material disposition (e.g., valueless destruction or convenience transfer), strictly limited to recovery of reasonable storage and/or execution costs, and subject to applicable mandatory provisions.

19.5 Sensitive Categories / Suspicion / Official Documents: No Disposition Without Instruction. In the presence of Goods likely to contain: official documents, identity items, atypically valuable objects, signs of illegality, apparent danger, or any Good falling within a sensitive category, no destruction, transfer, opening or handling of content may be performed. BoxSpot and/or the Partner will apply the procedure provided in Articles 16 and 27 (security / authorities) and will comply with instructions from a competent authority if necessary.

19.6 Traceability. Each step (notifications, fees, status, possible consignment) is documented through Digital Evidence.

20. Claims - Reporting Period - Investigation - No Abusive Foreclosure

20.1 Claim Channel. Any claim must be submitted via BoxSpot support and include the Reservation identifier, as well as any useful element (photos, description, date/time).

20.2 Recommended Quick Reporting (4 hours) - Accelerated Processing. To enable efficient operational processing, the Client is invited to report any dispute regarding the apparent condition of Goods (damage/alteration observed) within a maximum recommended period of four (4) hours following validated retrieval.

20.3 Simple Presumption. After this recommended period, the Goods may be presumed returned in compliance as a simple presumption, which may be rebutted by any probative element, and without prejudice to the Client's mandatory legal rights.

20.4 Investigation via Digital Evidence. BoxSpot will investigate the claim primarily based on Digital Evidence (Article 21) and may request additional clarifications. BoxSpot's decision on commercial handling of the case is made in good faith, without automatic acknowledgment of liability.

21. Digital Evidence - Probative Value - Dispute Investigation

21.1 The Client acknowledges the probative value of Digital Evidence, notably logs, server timestamps, Reservation statuses, payment histories, scans, external photo evidence, tickets and notifications.

21.2 In case of dispute, BoxSpot will investigate the file primarily based on Digital Evidence, to facilitate amicable resolution, without prejudice to the Client's mandatory rights.

21.3 Archiving and Enforceability. The Parties acknowledge that electronic records and Digital Evidence (timestamps, statuses, scans, payment histories, event logs) constitute admissible and enforceable evidence, subject to applicable law.

22. Chargebacks - Bank Disputes - Protective Measures

22.1 The Client is invited to contact support before any bank dispute.

22.2 In case of chargeback, BoxSpot may temporarily suspend the account, limit access to features and freeze Credit use during investigation.

22.3 In case of manifestly abusive chargeback, BoxSpot may refuse access to the service and take any useful action, in compliance with applicable law.

23. Service Level (Best-efforts Obligation) - Limitations

23.1 BoxSpot is bound by a best-efforts obligation: reasonable Platform availability, functioning of Reservation/payment/traceability journeys, support according to published hours.

23.2 BoxSpot does not guarantee the total absence of interruptions, nor a determined processing time for exceptional procedures, nor the permanent availability of all Drop-off Points.

24. Force Majeure

24.1 In case of force majeure, obligations may be suspended for the duration of the event.

24.2 BoxSpot may offer, depending on circumstances, rebooking or BoxSpot Credits in accordance with Article 12.6.

25. Liability - Limitation - Exclusions

25.1 Incidents relating to material custody (loss, theft, damage after deposit) are in principle the Partner's responsibility, subject to applicable law and assessment of facts (notably fault, negligence, or theft made possible). These provisions shall not have the effect of excluding or limiting liability in a manner contrary to applicable mandatory provisions.

25.2 BoxSpot is only liable in case of proven Platform malfunction attributable to it and, in any case, limited to its net commission actually received for the concerned Reservation, subject to mandatory provisions.

25.3 Indirect damages (loss of profit, loss of chance, image damage) are excluded, except for gross negligence or fraud, and subject to mandatory rules.

25.4 No provision herein shall be interpreted as a total exemption from liability in violation of a mandatory provision of Moroccan law.

26. Security - Fraud - Suspension / Termination of Account

BoxSpot may, as a security measure, suspend or restrict access to the Platform, cancel Reservations, limit features, or delete an account in case of fraud, circumvention, prohibited items, abuse, or threat to service integrity.

27. Competent Authorities - Requisitions - Legal Measures - Seals

27.1 In case of request from a competent authority, BoxSpot and/or the Partner may be required to retain, transmit, immobilize or communicate information and/or suspend restitution, in accordance with applicable law. In case of intervention by a competent authority or execution of a legal measure, no opening, handling of content, destruction or transfer of Goods will be performed by the Partner without express instruction from authorities, except for apparent immediate danger requiring security measures.

27.2 The Client acknowledges that execution of a legal measure (requisition, seals, seizure, immobilization) may affect Reservation execution without BoxSpot being held liable for the direct consequences of executing such measure.

28. Personal Data - Confidentiality (Reference)

The processing of personal data is described in the Privacy Policy published on the Platform. Certain strictly necessary data may be accessible to the Partner to execute the service, within a contractual framework of confidentiality and security.

29. Intellectual Property

The brand, the Platform, contents, interfaces, texts, graphic elements and databases are protected. Any unauthorized reproduction, extraction, alteration or use is prohibited.

30. Proof of Acceptance - Electronic Proof

30.1 Acceptance of the T&C may be materialized by any electronic process (checkbox, validation, payment).

30.2 Electronic records (server timestamps, logs, versions) constitute evidence between the Parties, except for contrary proof admitted within legal limits.

31. Modification of T&C - Applicable Version

BoxSpot may modify the T&C for security, compliance or evolution reasons. The applicable version is the one published on the day of the Reservation. Users will be informed by any appropriate means.

32. Amicable Settlement (Operational Mediation)

BoxSpot will endeavor to facilitate, when possible, amicable resolution between Client and Partner based on Digital Evidence, without acknowledgment of liability.

33. Applicable Law - Foreign Clients - Mandatory Provisions

These terms are governed by Moroccan law. For Clients residing outside Morocco, mandatory provisions of the country of residence may apply where applicable, without depriving these terms of effect to the extent permitted.

34. General Provisions - Jurisdiction - Language

34.1 Severability. The nullity of any provision herein does not affect the validity of other provisions, which remain in force.

34.2 Tolerance. A Party's failure to invoke a breach at any given time does not constitute waiver of the right to invoke it later.

34.3 Notifications. Notifications may be sent via the Platform, email, or any registered channel. They are deemed received according to available technical traces (timestamps, logs, acknowledgments).

34.4 Language. The French version prevails.

34.5 Applicable Law. These T&C are governed by Moroccan law.

34.6 Jurisdictional Competence - B2C / B2B Distinction. (a) Consumer Clients (B2C). In case of dispute with a Client acting as a consumer, jurisdictional competence is determined in accordance with applicable mandatory legal rules, particularly those relating to consumer protection. (b) Professional Clients (B2B). For any dispute between BoxSpot and a professional Client, and failing prior amicable resolution, the territorially competent courts of Tangier (Morocco) shall have exclusive jurisdiction.