Key Takeaways
- The whole service comes down to 3 gestures: scan the customer's QR code, photograph the bags, scan the pick-up QR code.
- Golden rule to display: no pick-up QR code scanned, no bag handed back.
- Give each employee their own login in the app to track who does what.
- Always store bags in the same place and check the drop-offs in progress at every shift change.
A storage point shouldn't rest on a single person. A traveller may drop off at 9 am with one waiter and pick up at 6 pm with another. For everything to run smoothly, your team needs to master three simple gestures — no more. Here's how to pass them on in a few minutes.
The 3 gestures that make up the whole service
- Scan the customer's QR code on arrival. This is what opens the drop-off in the app.
- Photograph the bags at drop-off. The timestamped photo protects the customer… and your business if there's ever any doubt.
- Scan the pick-up QR code on departure. Until this second code is scanned, the belongings stay "in storage". You never hand back a bag without this gesture.
If your team remembers only one rule, it's this one: no pick-up QR code scanned, no bag handed back. That's what stops a bag from leaving in the wrong hands.
Who does what: the roles in the app
The app distinguishes the owner, the manager and the employees. Each one logs in with their own access: that way you know who carried out every drop-off and every pick-up. Give each team member a personal login rather than a shared account — it's safer and clearer.
The handover between shifts
The shift change is the most sensitive moment. Two habits are enough:
- The incoming team takes a quick look at the drop-offs in progress in the app and where the bags are stored.
- Bags are always kept in the same place, with the ticket or drop-off marker clearly visible.
The mistakes to avoid
- Handing back a bag "from memory" without scanning the pick-up QR code.
- Forgetting the photo at drop-off: it's your best evidence in the event of a dispute.
- Accepting a prohibited item (perishable goods, undeclared valuables, dangerous products): when in doubt, politely decline.
Train in 10 minutes, once and for all
Run a real demonstration with a first bag: a team member scans, photographs, stores, then hands it back. Once the gesture has been seen, it sticks. Display the golden rule of pick-up at the counter, and your storage point will keep running, whether you're there or not.
Not a partner yet? Find out how to become a storage point at partner.boxspot.ma.
Frequently Asked Questions
- No. The whole service comes down to three gestures: scan the customer's QR code, photograph the bags, then scan the pick-up QR code. A ten-minute demonstration is enough.
- By applying the golden rule: you never hand back a bag without having scanned the customer's pick-up QR code. Until that code is scanned, the belongings stay in storage.
- Yes. The app distinguishes owner, manager and employees, each with their own access, so you can see who carried out every drop-off and every pick-up.
- The incoming team checks the drop-offs in progress in the app and where the bags are. Always store bags in the same place for a smooth handover.
About the author
Soufiane Ajana
Data Scientist
